Protection of Personal Information Policy (POPIA)

Shield Tactical Solutions is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

This policy explains what information we collect, why we collect it, how we use it, and how we protect it.

1. What personal information we collect

We may collect and process the following information:

• Full name and surname
• Contact details such as phone number and email address
• Identity number where required for legal or training records
• Firearms licence or competency related information where relevant
• Training records and booking history
• Website enquiry details
• Any information you voluntarily provide when contacting us

We only collect information that is necessary to provide our services.

2. How we collect information

We collect information when you:

• Contact us via the website, email, phone, or WhatsApp
• Book or attend training
• Complete forms or provide documents
• Communicate with us for enquiries or follow-ups

3. Why we collect your information

We collect and use your information to:

• Respond to enquiries
• Provide firearms training and related services
• Manage bookings and records
• Comply with legal and regulatory requirements
• Communicate important information related to your training

We do not collect personal information for reasons unrelated to our services.

4. Marketing communication

We do not send unsolicited marketing messages.

We may contact existing clients about relevant services, updates, or training opportunities. You may opt out of these communications at any time by requesting removal.

5. Sharing of information

We do not sell, rent, or trade your personal information.

Your information may only be shared when:

• Required by law
• Necessary to provide a service you requested
• Required for compliance with firearms or training regulations

Any third parties we deal with are expected to protect your information.

6. Data security

We take reasonable technical and organisational steps to protect your information, including:

• Secure storage of digital and physical records
• Limited access to personal information
• Password protection and access control
• Secure handling of documents and records

While no system is 100 percent secure, we take data protection seriously and act responsibly.

7. Retention of information

We keep personal information only for as long as necessary:

• To provide our services
• To comply with legal and regulatory requirements

When information is no longer required, it is securely deleted or destroyed.

8. Your rights

You have the right to:

• Request access to your personal information
• Request correction of incorrect information
• Request deletion of information where legally permitted
• Object to the processing of your information

Requests can be made using the contact details below.

9. Changes to this policy

This policy may be updated from time to time. The latest version will always be available on our website.

10. Contact details

If you have any questions about this policy or how your information is handled, you may contact:

Shield Tactical Solutions
Email: pewpew@shieldtactical.co.za